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Orders

How can I place an order?

All orders can be placed directly through our website. Simply choose your desired product, select the correct size, and click “Add to cart.” The delivery time will always be displayed above the “Add to cart” button after selecting your size.

Can I change or cancel my order?

You can change or cancel your order only before it has been processed and shipped. Please contact us as soon as possible via [email protected] or the blue chat button on our website.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. We work with DPD, PostNL, DHL, and UPS. A blue dot next to the product on our website means it will be shipped within 24 hours. No blue dot means delivery within 1–10 busin

What should I do if I made a mistake in my order details?

Contact us immediately via [email protected] or the blue chat button. If your order has not yet been processed, we can correct your details.

How long will it take for my order to be processed?

Sizes with a blue dot are shipped within 24 hours. Sizes without a blue dot have a delivery time of 1–10 business days. The delivery time is always shown above the “Add to cart” button after selecting your size.

Can I pick up my order in-store?

Yes! In-store pickup is always free. Simply select the “Pick up in store” option during checkout.

Do you ship internationally?

We ship to all countries within the European Union. If your country is not listed at checkout, please contact us for assistance.

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

What if I need my sneakers faster than the backorder time?

If you need your sneakers earlier than the 1–10 working days backorder time, please contact our team. We will check the options to speed up your order.