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Get back to Mentastore

Mentastore

Simply submit your return request via our <a data-start="926" data-end="982" rel="noopener" target="_new" href="https://www.mentastore.com/pages/return">Return Portal</a> using your account. Follow the instructions provided there. Please note that we cannot accept returns for:<ul data-start="1092" data-end="1266"><li data-start="1092" data-end="1151">Sneakers that are damaged, worn, or purchased in-store.</li><li data-start="1152" data-end="1266">Clothing, accessories, or other items that are damaged, worn, have broken seals, or are missing original tags.</li></ul>

Simply submit your return request via our Return Portal using your account. Follow the instructions provided there. Please note that we cannot accept returns for:. Sneakers that are damaged, worn, or purchased in-store. Clothing, accessories, or othe

How do I return my order?

Returns & Refunds

Who is Mentastore

Where is Mentastore located?

How can I contact Mentastore?

What are the store's opening hours?

Do you offer gift cards?

Can I reserve a product in-store?

Do you have a newsletter?

Do you have a physical store?

Is Mentastore officially registered?

General

How can I place an order?

Can I change or cancel my order?

How can I track my order?

What should I do if I made a mistake in my order details?

How long will it take for my order to be processed?

Can I pick up my order in-store?

Do you ship internationally?

How do I apply promo/discount codes?

What if I need my sneakers faster than the backorder time?

Orders

Are all your products authentic?

How do you verify authenticity?

Do your products come with original packaging?

Are all the sneakers unworn?

How do you get sold-out sneakers?

Authenticity

Which shipping carriers do you use?

How much does shipping cost?

How long will it take to receive my order?

Will I receive a shipping confirmation?

My tracking shows “delivered,” but I haven’t received my package. What should I do?

What should I do if my package is delayed?

Are there import or customs fees?

Can I change my delivery address?

What happens if I order both 24h delivery and backorder items?

Shipping

How can I pay for my order?

Is it safe for me to pay for my order?

Payment

Can I return my order?

Can I exchange instead of returning?

Can I cancel my order?

What are the return shipping costs?

Are there any exceptions to the return policy?

What are the return conditions?

How long does it take to process my refund?

Can I return Pop Mart and Pokémon products?

Can I return SALE products?

Can I return my order in-store?

My  size isn't in stock.

Size advice

How do I return my order?Updated 2 months ago