Yes, if you ordered online, you have the right to return or exchange your item(s) within 14 days of receiving them (depending on availability). In-store purchases are final and cannot be returned or refunded. Start your return request here: Mentastor
Simply submit your return request via our Return Portal using your account. Follow the instructions provided there. Please note that we cannot accept returns for:. Sneakers that are damaged, worn, or purchased in-store. Clothing, accessories, or othe
Yes, you can exchange an item within 14 days of receiving it (subject to stock availability). Submit your exchange request via your account and specify the product you want instead.
You can cancel your order free of charge within 6 hours of purchase. After 6 hours, a €15 cancellation fee applies. This fee also applies if you refuse delivery at the door.
When returning a product to Mentastore, you are responsible for the return shipping costs. These costs vary by country and will be shown automatically during the return process in our portal. Below you can find an overview of the return costs per cou
Yes, the right of withdrawal does not apply to:. Custom-made or personalized products. Products that cannot be returned for health/hygiene reasons if opened after delivery. Products that are inseparably mixed with other goods after delivery. Pop Mart
Sneakers: Must be unworn and undamaged. In-store purchases are not eligible for return. Clothing, accessories, and other items: Must be unworn and undamaged, with all original tags attached. If sealed, the seal must be intact.
Once we receive and inspect your returned item, your refund will be processed within 5 days. Note depending on your payment method it can take up to 1-10 working days to process your refund. Refunds include the product price and original shipping cos
No. Due to their collectible nature and limited availability, Pop Mart and Pokémon products cannot be returned or exchanged. Please choose carefully before purchasing.
Yes, SALE items can also be returned within 14 days, provided they meet our return conditions.
Yes, returns from online purchases can also be made in our physical store in Tilburg. Please register your return in advance via our return portal.